Last Updated: 16-11-2025

Vindy’s Tours Sri Lanka (“we”, “our”, “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website vindystours.com, contact us, or use our travel services.

By using our website or submitting your details, you agree to the terms described in this policy.

1. Information We Collect

We collect personal information in the following ways:

1.1 Information You Provide Directly

When you fill out a form, request a quote, book a tour, or contact us, we may collect:

  • Full name
  • Email address
  • Phone number / WhatsApp number
  • Travel dates
  • Number of passengers
  • Special requests (hotel preferences, transport needs, itinerary notes)
  • Payment details (handled securely by third-party providers)

1.2 Automatically Collected Information

When you browse our website, we automatically collect:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Time spent on pages
  • Cookies and analytic data
    (This helps us improve website performance and user experience.)

1.3 Information From Third-Party Tools

If you contact us via WhatsApp, Facebook, Instagram, or Google, those platforms may share information according to their privacy rules.

2. How We Use Your Information

We use your information to:

  • Respond to inquiries and provide tour quotations
  • Confirm bookings and send travel-related updates
  • Customize travel itineraries based on your preferences
  • Improve our website and marketing performance
  • Process secure payments
  • Provide customer support before, during, and after your tour
  • Comply with legal and safety requirements

We do NOT sell, rent, or share your personal information with any third parties for commercial gain.

3. Sharing Your Information

We may share your details only with essential, trusted partners, such as:

  • Hotels and accommodation providers
  • Chauffeur-guides and transport providers
  • Activity or excursion operators
  • Payment gateways (Stripe, PayPal, bank services)

Each partner receives only the information required to complete your booking.

4. Cookies & Tracking Technologies

Our website uses cookies to:

  • Improve loading speed
  • Remember user preferences
  • Provide analytics (Google Analytics, Meta Pixel)
  • Support marketing and remarketing campaigns

You can control or disable cookies through your browser settings.

5. Data Security

We take data protection seriously and use:

  • SSL-secure encrypted website
  • Secure servers
  • Password-protected systems
  • Limited access by authorized staff only

Although no system is 100% secure, we follow industry best practices to protect your data.

6. Your Rights

Depending on your location (GDPR, EU visitors), you have the right to:

  • Request a copy of your personal data
  • Request corrections to inaccurate information
  • Ask us to delete your data (“Right to be Forgotten”)
  • Withdraw consent for marketing communication
  • Opt-out of cookies and tracking
  • Lodge a complaint with a data protection authority

You may exercise these rights by contacting us at: vindys2022@gmail.com

7. Data Retention

We store personal information only for:

  • As long as necessary to complete your booking
  • Legal, accounting, or reporting requirements
  • Customer service follow-up

Data that is no longer needed will be securely deleted.

8. Third-Party Links

Our website may contain links to hotels, tour sites, or partner pages.
We are not responsible for their privacy practices.
Please review their policies before sharing personal information.

9. Children’s Privacy

Our services are not directed at children under 16 years old.
We do not knowingly collect personal data from minors.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on this page with the updated date.

11. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us:

📧 Email: vindys2022@gmail.com
📞 Phone / WhatsApp: +94 77 848 4250
📍 Address: 363, Kattimahana, Dummalasooriya, Sri Lanka